Returns Refunds and Cancellation

We strive to provide you with fresh, delicious food and a seamless online shopping experience. However, we understand that situations may arise where a return, refund, or cancellation might be necessary.

Cancellations

• You can cancel your order before it is processed for fulfillment. To cancel your order, please contact us immediately at uaecare@bikanervala.com
• We cannot guarantee cancellation once the order is processed and prepared for dispatch.

Returns

• Due to the perishable nature of our food items, we generally do not accept returns.
• However, if you receive an item that is damaged, defective, incorrect, or expired, we will be happy to offer a replacement or full refund.

To initiate a return

• Contact us within 5 days of receiving your order, notifying us of the issue with the item(s).
• Please provide your order number, a description of the problem, and any photos that may be helpful. Our customer service team will review your request and get in touch to arrange a replacement or refund.

Refunds

• Refunds will be issued to the original payment method used for the purchase.

Please note

• We reserve the right to reject any return requests that are submitted outside the timeframe or do not meet the above criteria.
• Shipping costs for returned items will be borne by the customer unless the return is due to our error (e.g., incorrect item sent).
• We appreciate your understanding and cooperation. If you have any questions regarding our return, refund, and cancellation policy, please don't hesitate to contact us.